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Privacy Policy

MVL BRIDGES PRIVACY POLICY
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how MVL BRIDGES uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time.
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MVL BRIDGES are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We do not send marketing emails and we do not operate customers' accounts.

The type of information we will collect about you includes:
• Your name
• Your address
• Your phone number
• Your email address

We do not collect Credit/Debit card details.

We only collect information about you to process your order and supply you with the best possible service.
We hold information about customers to help speed up the order process for advanced/future orders. The personal information which we hold will be held securely.

CONSENT
In specific situations, we can collect and process your data with your consent.
We do not ask you to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

CONTRACTUAL OBLIGATIONS
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

LEGAL COMPLIANCE
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.

LEGITIMATE INTEREST
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
However, we will not use your purchase history to send you or make available personalised offers.
We will not use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.

WHEN DO WE COLLECT YOUR PERSONAL DATA?
• When you purchase a product or service via our website or by phone
• When you contact us by any means with queries, complaints etc.

However
• We do not ask you to open an account.
• We do not use social media.
• We do not operate prize draws or competitions.

HOW DO WE USE YOUR PERSONAL DATA
We want to give you the best possible customer service.
We only offer you promotions, products and services in response to your enquiry.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

HOW WE’LL USE YOUR PERSONAL DATA AND WHY:
• To process any orders that you make by using our website. If we don’t collect your personal data we won’t be able to process your order and comply with our legal obligations.
For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.
• To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.
We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
• To protect our business from fraud and other illegal activities.
• To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
• To send you relevant, personalised communications by post in relation to your order. We’ll do this on the basis of our legitimate business interest.
You are free to opt out of hearing from us at any time.
• To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
• To comply with our contractual or legal obligations to share data with law enforcement.
For example, if a court order is submitted to share data with law enforcement agencies or a court of law.
Of course, you are free to opt out of receiving these requests from us at any time by contacting us at info@mvlbridges.co.uk

HOW WE PROTECT YOUR PERSONAL DATA
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected.
We regularly monitor our system for possible vulnerabilities and attacks.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We may share your personal data with trusted third parties but only with your direct permission.
For example, delivery couriers or for fraud management.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
Examples of the kind of third parties we work with are:
• IT companies who support our website and other business systems.
• Operational companies such as delivery couriers.
• For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?
AN OVERVIEW OF YOUR DIFFERENT RIGHTS
You have the right to request:
• Access to the personal data we hold about you.
• The correction of your personal data when incorrect, out of date or incomplete.
• For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
• That we stop any consent-based processing of your personal data after you withdraw that consent.

YOUR RIGHT TO WITHDRAW CONSENT
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

WHERE WE RELY ON OUR LEGITIMATE INTEREST
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

DIRECT MARKETING
We do not use your personal data for direct marketing activity through any channels, or selected channels.

CHECKING YOUR IDENTITY
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
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TRACKING DEVICES OR ‘COOKIES’ ON OUR WEBSITES
As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website.
We may use Google Analytics tracking software on our website which simply allows us to track the most popular areas of our website. It does not tell us any personal data about you other than what country you are based in. The software does use ‘cookies’ in order to recognise you when you come back to the site again so we can see how often you visit us. A 'cookie' is simply a piece of information that a website stores on your computer so that it can retain information about you or recognise you at a later time.
In addition, we use cookies to retain information during your visit in order to enhance your experience of our website. This information includes such things as the most recent search you used. All this information is automatically discarded when you close your web browser, and none of the information is linked to any of your personal details.

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